Frequently Asked Questions
Welcome to our FAQ page! Below, you'll find answers to some of the most common questions from our customers. If you don't see your question here, feel free to reach out to us through our Contact Us page.
Common Questions
What types of hydraulic filters do you offer?
We offer a wide range of heavy-duty hydraulic filters designed for various types of machinery, including bulldozers, excavators, backhoes, cranes, and more. Our filters are built to the highest industry standards, ensuring optimal performance even in harsh conditions. You can explore our different filter models and specifications on our Products page
How do I choose the right hydraulic filter for my equipment?
Selecting the right hydraulic filter depends on several factors, including the type of equipment, operating environment, and the specific filtration requirements (e.g., micron rating, flow rate, pressure). Our Customer Support Team is available to assist you in selecting the best filter for your needs. Simply contact us with details about your equipment and we will guide you through the process.
What is the D Series Horizontal Directional Drilling Machine, and what applications is it suitable for?
The D Series Horizontal Directional Drilling Machine is an advanced piece of equipment designed for trenchless drilling applications. It is ideal for laying pipelines for water, gas, electricity, telecommunications, and more, especially in areas where excavation is not feasible (such as urban areas, historical sites, and environmentally sensitive zones). The machine uses hydraulic control and power drive technology for precise and efficient drilling.
Do you offer international shipping?
Yes, we offer international shipping to customers worldwide. Shipping times and costs may vary depending on the destination, product weight, and shipping method. For more details on shipping rates and delivery times, please contact our Logistics Department at logistics@gvgfilters.com.
What is your return and warranty policy?
We stand behind the quality of our products. Most of our products come with a 1-year warranty that covers manufacturing defects. If you encounter any issues with our products, please contact our Customer Support Team for assistance. We also accept returns or exchanges on unused products within 30 days of purchase, provided that they are in their original packaging and condition. Return shipping costs may apply.
How can I request a quote for bulk orders?
For bulk orders or customized filtration solutions, please reach out to our Sales Team at sales@gvgfilters.com. Provide details about your order, including the quantity and specific product models you’re interested in. We will get back to you with a tailored quote as soon as possible.
Can you provide custom-made filters for unique equipment?
Yes, we offer custom-made hydraulic filters tailored to meet the unique needs of specific equipment or operational requirements. Our engineering team can work with you to design filters that match your equipment specifications. Contact us at custom@gvgfilters.com to discuss your needs.
What support do you offer for your drilling machines?
​We provide comprehensive support for our Horizontal Directional Drilling Machines, including operator training, maintenance tips, and troubleshooting assistance. We also offer spare parts and maintenance services to keep your equipment running at peak performance. Contact our Technical Support Team for more information.
Still Have Questions?
If your question isn’t listed here, feel free to contact us directly via email or phone. Our team is always ready to help!